Hire Desk – Assistant

Working for an independent Plant & Tool Hire company, we are looking for an enthusiastic  individual to join our Team at the High Wycombe site. You will be working as the Hire Desk Assistant, reporting to the Hire Desk Manager.. 

You will work on the Trade Counter and provide equipment from the warehouse ready for  dispatch. The ideal candidate will have previous experience within a Tool Hire/Trade Counter  environment.  

As a Hire Desk Assistant, you will be at the front line of customer interaction, their main point  of contact for all hires, any queries and/or complaints, ensuring their every need is provided for  and every question answered. 

You will liaise with all parts of the business, developing strong relationships and using your  exceptional customer service skills to ensure timely provision of any orders, helping us to  exceed customer satisfaction at all times.  

This is a full time, permanent position and is available with an immediate start.

Key Responsibilities:

  • Serving Trade Counter Customers. 
  • Provide help & advise to ensure the correct equipment is supplied & any relevant safety  instruction given to Customers. 
  • Raising & closing Contracts, on the bespoke IT system. 
  • Raising & notifying machine damage charges.  
  • Adhoc duties including yard duty, cleaning machinery, deliveries, etc., as required 

Qualifications & Key Skills:

  • Previous Tool Hire/Trade Counter experience. 
  • A strong commitment to deliver excellent customer service. 
  • IT Literate. 
  • Good knowledge of Plant Hire equipment. 
  • Must be organized with the ability to prioritize multiple tasks. 
  • Confident telephone manner. 
  • Excellent written & verbal communication skills. 
  • Full driving licence.